Some asked questions
Question: I have seven (7) stamps on my card, I would get a stamp on next 60 minute appointment, so.. can I book for 90 mins and just pay for the price of an hour / book for 2 hours and just pay for price of 90 minutes?
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Answer: No, the stamps are given per appointment. The holder cannot claim the free 30 minutes in advance of the 8th visit. As stated on the card, "Free 30 mins standard massage after 8 visits" (not on the 8th visit). The free 30-minute massage should be claimed at the next appointment.
Q: Can I swap my loyalty card with 8 stamps with a voucher?
A: No, gift vouchers should always be purchased. However, you're free to pass that loyalty card to someone else, but you're not allowed to create a mimic voucher to accompany that loyalty card and make it presentable.
Q: I lost or damaged my loyalty card, can you replace it?
A: No, as we risk issuing multiple stamps on single appointments or providing two Free 30-minute massages if the holder finds the missing loyalty card after we replace it as we did before. Additionally, we will not replace it if it is damaged or broken, whether intentionally or unintentionally. Please take care of your loyalty card, as we do not have (and we are not obligated to acquire) any accounting system for tracking what we give out of goodwill or for determining the number of stamps required to replace lost or damaged loyalty cards—so once it's lost, it's lost.
In our first few years of operation, we were too lenient, replacing any loyalty card that a customer claimed had been lost. However, we noticed that some customers who received replacements completed their stamps too quickly or new customers with loyalty cards that had complete stamps. So, in mid-2022, we began to enforce stricter terms and conditions regarding our loyalty cards.
Additionally, clients can leave their loyalty cards with us, which will be kept on our shop counter. However, please note that we at Khunchai Thai Massage and Spa, or our team members, will not be responsible for replacing any cards or their stamps that are lost, stolen, or damaged while on our premises, regardless of whether it is due to theft or negligence on our part.
Q: Can I take a photo of my loyalty card with complete stamps and only show the photo upon claiming the Free 30 minutes massage?
A: No, you must ensure it won't be claimed twice by returning it to us in person. Taking a photo is like duplicating a loyalty card. What if someone later comes along, takes that physical loyalty card you’ve photographed, and claims it after we’ve already given you the Free 30 minutes based on the picture or visual proof of the card? We understand that some people might do this to remember the card and not to deceive us, but please bring your physical loyalty card when you make your claim to comply with our conditions for giving that free 30 minutes.
Q: Can I convert my loyalty card into cash?
A: No, the loyalty card and its stamps have no monetary or dollar value. Each stamp on the loyalty card does not reflect a part of the price the customer has paid for the services for which they received the stamp, similar to how GST tax or rebates work. It is simply a goodwill gesture from us to offer something, and we reserve the right to refuse claims.
- It is not an unfair judgment if we refuse any customer’s claim for the free 30-minute massage for reasons such as being banned, etc. A customer did not pay for any of the stamps we issued.
Q: Till how long the loyalty card is valid?
A: One year from the date of the first stamp, no exceptions. The main purpose of our loyalty card is to encourage customers to rebook sooner and more frequently, with a minimum of 8 visits of 60 minutes each per year—not seven or fewer (regardless of circumstances such as moving out of town, being unable to have a massage due to illness or injury, or any other reasons). If we grant extensions or are too lenient towards those who are slow to complete their loyalty card stamps, we compromise its purpose of promoting frequent transactions with us, and it becomes unfair to those who complete their stamps within the year.
Q: I forgot to bring my loyalty card, can you add it next time I bring it?
A: No, we'll give you a new loyalty card to place the stamp on, and we can combine it with the loyalty card that you forgot to bring next time. However, please carry both cards. You must show your loyalty card for stamping on every visit; we won't add any stamps if we forgot to ask about your loyalty card. We had an incident where a customer who doesn't book frequently demanded more stamps, claiming they've visited many times. They also wanted to check our booking records, but we refused and banned them to prevent similar incidents in the future. As a result, we do not allow all customers to collect their stamps the next time they visit if they forget their card.
Q: Can I leave my loyalty card with you so I wont forget to bring it?
A: Yes, you can. However, we clear out any inactive loyalty cards that haven't received a new stamp within four (4) months from the date of the last stamp.
Q: I booked two hours, will I get two stamps?
A: No, the price for a two-hour massage is not simply the price of one hour multiplied by two ($75 per hour x2 = $150); it is slightly lower at $130, based on the standard prices of massage services. *This applies to all of our services.
Answer: Yes, if you booked two different services, each with a minimum duration of 60 minutes (not 30 minutes for the other services). For example, one hour of deep tissue massage followed by one hour of traditional Thai massage or a couples massage, with at least one hour for each service.
Loyalty card terms and Conditions
Terms and conditions Khunchai Thai Massage policy setup will always apply regardless, even if the customer claims to have not seen the terms and conditions. It is also the customer's responsibility to read our terms and conditions. Any Customer's personal understanding and interpretation of our loyalty card terms and conditions will not be honored. Disregarding / Lowballing our T's & C's may get the customer banned from our services.
Receive a free 30-minute standard massage (deep tissue, relaxation, or even Thai massage) after 8 visits within a year. To qualify as a loyal customer, one must have made at least eight appointments of 60 minutes duration within the 12 months from the date of the stamp. Any customer who has not completed at least eight bookings with a minimum of 60 minutes duration sessions within a year is not eligible for a free 30-minute massage. The loyalty card will expire accordingly.
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The loyalty card is only valid from the date of the first stamp. In addition, any loyalty card with complete stamps will also expire and cannot be claimed after the expiration date. It is up to the holder to claim the free 30 mins massage as soon as possible before it expires. It will never be the responsibility of30-minuteai Thai massage if the bookings are always busy Khunchai Thai Massaged the loyalty cresponsiblemer can always request to be on the waiting list.
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Our Loyalty cards with eight or fewer stamps have no monetary/cash/dollar value like the price of our 30-minute massage on our price list. Not claimable for cash.
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Showing only visual proof or taking a photo without returning the loyalty card will not be honoured or accepted. We must ensure that loyalty cards with incomplete stamps will not be reused. The holder guarantees that this will not happen when they return loyalty cards that are not full to us.
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Khunchai Thai Massage will not replace any loyalty card that is lost or stolen, including cards that are unintentionally destroyed or damaged. The holder is responsible for looking after their loyalty cards. Khunchai Thai Massage is not liable for any loyalty cards that are destroyed or damaged unintentionally, lost, or stolen; we will not replace them. Please treat your card with care. This policy is enforced for the same reasons mentioned above. If we replaced a lost or destroyed loyalty card and the client or someone else later found it and claimed it, issues could arise. Please take care of your card, no excuses.
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One stamp for any 60-minute appointments and up only. No stamps for any 55 minutes and below sessions or couples 30 minThere is one stamp for appointments 60 minutesThere are no stamps for sessionsor for
The complimentary 30-minute massage is simply our standard oil massage. This free 30-minute massage cannot be redeemed for hot stone massage, body scrub, facial treatment, foot reflexology, or head massage due to variations in pricing and treatment preparations, bill of materials, and procedures.
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If lockdowns, global events, or personal circumstances—such as health issues—prevent the holder of this card from obtaining stamps or claiming the free 30-minute massage, the expiry date will not be extended. We are not responsible for, nor do we wish for, any of these unfortunate events or personal situations to occur. There are no exemptions for reasons such as: "It's hard to make a booking," being closed on non-working public holidays, pandemic lockdowns, natural disasters, Force Majeure, or any personal matters like living far outside Auckland, travelling overseas, or experiencing health issues. No exemptions. No excuses. The expiration date will not be extended, and stamps cannot be collected or claims made after the expiry date.
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A loyalty card is neither a paid voucher nor a contract that we are obligated to issue, and every stamp we place on any of our loyalty cards does not constitute any fees a customer (a rebate) pays for any session, similar to GST. The complimentary 30 minutes are simply goodwill from us to provide something to any customer who consistently returns. We reserve the right to forfeit any of our loyalty cards with stamps or deny the free 30 minutes to the holder at any time for any reason, including: being listed on our do not pre-book list for not attending appointments or for late cancellations. This also applies if the customer is banned or trespassed from our business, if there’s business closure or failure, any global or local occurrences, or if a loyalty card with stamps is suspected to be stolen or linked to someone on our do not pre-book list due to no-shows or late cancellations. If the date of the loyalty card stamps coincides with the appointments of the customer noted on our do not pre-book list for failing to show up, we will not honour it.
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Additional reminder:
Loyalty card with complete stamps has no monetary value and cannot be traded for any of our giA loyaltyhers. The gift voucher should always be paid for and purchased. The holder of loyalty card is free to pass it to someone to claim the free 30 min massage but no one is alloa wed to create a fake or mimic gion ft voucher to be given with l30-minute card to, make it presentable than giving a mere loyalty cards with full stamps.a more presentable than
- New Zealand consumer laws do not require us to give loyalty card stamps to all our customers to operate. The loyalty card is only an initiative based on our goodwill, and it has never been a part of the price for any services paid by the customer.
Please note that we have not advertised that our prices include a stamp on a loyalty card or any rebates. Therefore, there is no stamp on a loyalty card included with every 60-minute appointment or in the price of any services or appointments booked and paid for by a client. We reserve the right to refuse or forfeit any loyalty card stamps or rewards for any reason without any liability or violation of consumer rights. A client or loyalty card holder cannot claim anything if the loyalty card expires or for any reason, such as being banned from our services.
The customer is responsible for showing their card for stamping upon payment. Not the receptionist. The customer missed the stamp if tloyalty hey had not presented their lo, not card for stamping.Ifor stamps in the next appointment or anytime in the fut, they would have missed the stampure. It is not the receptionist's responsibatity to request the clientat any other timey card for stamping every visit. Also its is the customerthat the clientlity to remind the receptionist if ever the customeIt is alsoeir loyalty cards with us.they ever leave
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Please note that this loyalty card stamps is not integrated with our bookings, This is only our initiative to give. Incase othesenfusion of how many vareit a customer had along with how .uch stamps they should have,. In case of confusion about how many visitsoking system forand how manysystems
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Any clients who will attempt to hustle or mislead any of our staff to get more stamps will get banned to our services and trespassed to our premises. We have no tolerance for any of those lowballing customer cunning gimmicks and trickeries, we will not add any missed stamps so please show your loyalty card or remind us every after appointments. (ex: customer: "I came here many times, I should have more stamps", " I purchased lots of vouchers and should have a lot of stamps") We will refuse to add more stamps weather if the customer is legitimately had those number of appointments or not.
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We reserve the right to forfeit the loyalty card if the customer has created or negotiated any unusual schemes with our loyalty card, such as forgetting the loyalty card intentionally and starting a new card titsit to prointentionally forgetting the cardng our loyalty cards. The holder negotiated for more than the free 30 mins we offer. Falsifying the stamps.minutes, falsifying
There will be no special or VIP conditions on our loyalty card regardless of how much a particular client spends in single or multiple transactions with our business, only on,e stamp on any no less than 60 minutes session and a maximum of 30 minutes upon completion. . There will besession lasting at least 60 minutes
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Any new clients are arriving with loyalty cards that have stamps. A new customer might bring a loyalty card with stamps from their family or friends who asked them to carry it. This is acceptable. However, being a new client comes with the expectation of a loyalty card that has stamps. We will verify the details of the stamps, primarily the appointments on them, to determine to whom the card belongs or which of our clients it is associated with. If the appointment dates align with the previous appointments of anyone we’ve banned or added, please do not re-book from that list. We will not recognise the loyalty card in that case. The new customer must start afresh with a new card. Any loyalty card from anyone we’ve banned or added to our do not re-book list due to no-shows has already been forfeited and cannot be redeemed. If the new customer insists on continuing to use the loyalty card with stamps from any banned individual, Khunchai Thai Massage does not negotiate. The new customer will also be added to the banned list for undercutting.
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The previous versions of the loyalty cards are no longer valid.
To anyone who has received or possesses a collection of our previous versions of business or loyalty cards offering 60 minutes for free: please note that we no longer use these, and they are not valid for starting new stamps as of June 2022.
- Older versions of loyalty cards with stamps from 2020 and 2021 that are lost and found will not be honoured.
- Due to the rising cost of business operations, we can no longer offer the previous 60 minutes free from our loyalty card versions. Our "Free 30 mins" is still quite generous compared to the $15 discount from other providers.
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