​

• Like you and everyone else, our time is also important. Please note that you will be placed on our Do Not Re-book list if you do not show up for your appointment, cancel, or reschedule your booking on short notice. This will incur penalty fees, limiting a customer for walk ins only if we have available time upon arrival and not allowed to book or be banned from our services. We block any phone numbers, email addresses, and IP addresses of anyone who does not show up for appointments they made. If you are unsure of your personal or work schedule, arrival time due to traffic, or if you are feeling unwell, please postpone booking an appointment with us. This applies regardless of reasons such as emergencies or unforeseen circumstances; we do not accept excuses. We take this policy seriously.

• Do not hold or reserve the time. Please refrain from booking an appointment just to secure the timeslot, only to cancel or reschedule at short notice when it becomes inconvenient for you. Let other customers take advantage of the available timeslot so that we can all have our productive time. Short notice cancellations or rescheduling have a negative impact on us. Only book if you are certain and can manage your personal and work schedule, regardless of any reasons, such as needing to cancel due to another appointment with a doctor, GP, dentist, physio, lawyer, work responsibilities (like them, we are also working), or any other reasons.

• No estimated time of arrival for booking an appointment. (ex: "I will come between X:00pm-X:30pm") Those appointments requests are not accepted; we will never give an appointment in that way as we must anchor the appointment or schedule on a given precise appointment time just in case anyone would arrive late or would not show up after 15 mins. Please give us the precise time you intended to book, and we will create an appointment if the time you want is available. 

• Appointment times are not given or announced in an arithmetic sequence like AM or FM radio stations, such as "quarter to X:00pm," "15 mins past X:00pm," or "5 mins to X:00pm," or any similar format. Instead, we use the standard time calls commonly employed by the majority of people worldwide, such as "from X:00pm to X:30pm" or the starting appointment time and duration, "X:00pm for 90 mins." This approach helps avoid confusion and miscommunication. Additionally, we only use 12-hour clock settings. We will not accept responsibility for any appointment errors or incorrect arrival times for anyone following an arithmetic sequence or using 24-hour clock settings for time descriptions. 

• 15-minute grace period. If we are not informed of a late arrival due to unavoidable circumstances and 15 minutes have passed, we reserve the right to cancel any bookings, even if the customer arrives later. This enables us to offer the slot to clients on our waiting list. Furthermore, as the booking was unattended, it will be marked as a No Show, which may result in the client being added to the do not rebook list, regardless of the circumstances.

• Arriving late to your appointment may shorten the duration of your session if our schedule is inflexible. Additionally, you will still be charged the full price of the service you booked or for the total time you reserved, albeit for a reduced duration because of your late arrival. 

• Finalize your booking, we will still charge the full price for the duration of the service you have booked in case you suddenly decide to downgrade or reduce the service duration for any reason (e.g. if a customer books for 90 minutes but requests to cut the time to 1 hour upon arrival, or books a hot stone massage and then changes to an ordinary deep tissue massage). You must also pay for the additional materials we have prepared and for the time slot you reserved, which prevented other clients from taking it.

• Payments: We do not take payments over the phone and do not collect debit or credit card details. We only use the most common payment methods, such as Eftpos, cash on our premises, and a verified and confirmed bank transfer. Please do not give, mention, or text us any debit/credit card details, as we will not accept responsibility if any cyber theft occurs or any bank account funds are stolen.

• We do not offer Aft3rpay, Zipp4y, L4ybuy (or similar payment options). We will not register for any of them due to the extra fees associated with being linked to these services. These fees do not allow us, the merchants, to pass any associated costs onto their lending service users. We apologise to anyone who wishes to use these payment services. 

• Credit card surcharge is 3.5%, while debit cards have no surcharge. EFTPOS is available. International foreign cards, such as Diners Club International, American Express, Alipay, and others, may not be readable by our card machine. 

• We recommend that our website visitors and all callers explore the website first before calling, mainly for prices, detailed service descriptions, gift vouchers, types of payments we accept, and so on. Also, our terms and conditions, as you will be accepting our T's & C's by default when booking with our services. 

• CAUTION: No medical treatment services are provided here, nor do we give medical advice or assessments about whether massage is suitable for each client's current medical conditions. We lack any medical expertise and cannot assess or screen clients to determine if our services are appropriate for them. For any medical assessments, advice, or serious pain—including workplace injuries caused by poor lifting posture—please consult your doctor, GP, or any licensed medical practitioner in New Zealand. It is your responsibility as the client to seek medical advice before receiving a massage and to disclose any past or current medical conditions, medications, or related issues. Concealing information to use our services is inadvisable. While massage may offer health benefits, our services are for relaxation purposes only, and our staff hold licenses from the New Zealand Ministry of Health. Disclaimer: By calling us and booking in advance, you agree to and accept all of our medical disclaimers by default.

• If a client receives a recommendation or suggestion from any NZ doctor or licensed physician to get a massage, we require this in writing, including the name and signature of the G.P. or doctor who recommended the massage. This is to ensure that if anything goes wrong with the doctor's suggestion, they will be held liable, not us. Furthermore, we reserve the right to decline any client, regardless of whether they have a waiver or have been recommended for a massage by a doctor, their G.P., or any medical service provider, to mitigate the risk of potential liabilities or an investigation by authorities if any issues arise with the client's medical condition regarding our services.

• We find it unusual and inappropriate when someone requests a massage around the groin and muscle areas near the genital area. We do not provide sports massage, as it is most often associated with extra-adult services. Please see a physiotherapist or osteopath for sports massage. If you need a massage around your legs or near your genital area, please see your doctor. 

• Full-body massage covers all muscle parts of the body but excludes any muscle parts near genital areas, which is also applicable to legitimate massage services providers. Full-body massage is available with us for a minimum of one hour only with our Deep Tissue, Relaxation, and traditional Thai Massage services or 90 minutes for Hot stone and Body Scrub massage services. Please do not ask again, or we will hang up the phone and block your number, as this is understood by all legitimate massage places.

• Cover or use of Draping - It is mandatory for all our clients to be covered with draping during any of our services, exposing only the part of the body being massaged. Keeping underwear on or using the disposable cotton underwear we provide during the service is essential, regardless of excuses or reasons such as cultural beliefs, discomfort, medical requirements, etc. If other massage places permit full nudity, that's their policy, but we don’t allow it and are not obligated to follow their example. We prefer to maintain a professional environment and will not hesitate to call emergency services if a client disrobes entirely in front of our team, as we would consider it a form of sexual assault. Please refrain from displaying ignorance; we trust this information has been seen, and there’s no need to ask again. Do not inquire further, as we will not respond; we will hang up the call and block the number. Anyone unhappy with these mandatory conditions is encouraged to simply "not do business with us and go elsewhere".

• Opening days and hours: we are open six days a week: Monday, Tuesday, Thursday, Friday, and on weekends, Saturday and Sunday; we are closed every Wednesday. Our hours are from 9:30am to 8:00pm., and all operations and services must be finished by 8:00pm. Opening days may change without notice, particularly during public holidays. As a legitimate massage establishment, we do not operate late at night.

• We do not respond to texts or answer phone calls after hours, starting at 6:45pm Additionally, any inquiries made after hours will not be addressed and will result in being added to blocked contacts. We do not take bookings for our services close to closing time at 8:00pm, nor do we extend services beyond that time. The later a customer wishes to book in the evening, the less trust we have in the inquiry, raising our guard. This is not a brothel, nightclub, or massage establishment open late with additional adult services; we will be closed before mid to late evening, regardless of the circumstances. 

• Roaming overseas mobile numbers may work, or you can call us while you're in New Zealand. However, if we miss your call using your overseas roaming mobile number, we may not be able to call or text you back.

• We do not accept calls from Australia.

• Any mobile number that has previously sent malicious inquiries, such as requests for extra services, even if it was a long time ago, has been blocked and cannot contact us.

• Lowballing or negotiating for a discount will result in blocking anyone who attempts to inquire. This includes any misleading pricing attempts, such as accusing our team members or claiming that anyone mentioned we have cheaper prices, showing us our old price list, enforcing older lower prices, or any similar scenarios. Witty and tricky discount negotiators are not tolerated and will be blocked.

• Asking for price inquiries will not get a response ("How much for this? For that?" " How much if we do this and that?" etc.). We believe we have already shown our prices on this website, and we do not modify the prices and services. If it's not on our list of services and pricelist, we do not serve it. 

• Please keep your text short and simple. Text messages should be direct and focused solely on booking an appointment. Avoid unnecessary questions or topics already covered on this website, like our opening hours, location in New Zealand (town/city/suburb), and pricing, which are available on Google upon searching. If there are more than five messages exchanged between us and the customer without a booking, we will stop responding and may block the sender for trolling. Any irrelevant messages or those lacking context, including just "hi" or "hello," will not receive a reply and will be blocked immediately. We won’t respond (or will hang up in case of a phone call) if the message or call strays from appropriate conversation, such as inquiries about our staff’s age or descriptions, regardless of reasons given. We aim to be accommodating and hospitable towards customer inquiries, but we will not tolerate irrelevant or inappropriate questioning from any adult or those seeking sexual services or negotiating discounts.

• Inquiring about availability through text message. Please let us know the time you intend to book, and we will inform you if that timeslot is still available or suggest the closest available option for your desired timeslot. You, as the client, decide what time you want to book, and we will either confirm your requested time if it's available or propose the closest available option. We will never decide the time for a customer or list all our available timeslots. We will not entertain customer inquiries that require us to list all the times we have available for the day or any requests that necessitate lengthy text messages. 

• The available time slots we mention during any call or text message to inquiring customers can be volatile and are only available at the moment the phone call inquiry is made or when the text message is sent. A timeslot mentioned by us may still be available later or may no longer be available for anyone who couldn't make a decision right away. Please be patient if the timeslot is no longer available when you contact us back after having made a late decision to take the timeslot we mentioned, as it might have already been taken by someone else.  

• If it is still undecided about booking, they cannot request to hold an appointment time to prevent others from taking it. Please do not book if you are unsure of your availability and allow others to take the time slot. (Refer to our short-notice cancellation or rescheduling policy; this applies to everyone for any reason, even if our staff or substitute receptionist forgets to mention it.)

• If we are not picking up the phone, it means everyone is busy. Our massage therapists may hear the phone ringing, but they won't interrupt the customer they are serving to take your call. The receptionist may also be out gathering supplies or doing laundry. Your call is important, and we will follow up as soon as we can—either with a callback if we missed your call within 15 minutes or with a text message if it has been 20 minutes to more than an hour, just in case you haven’t contacted another similar service provider. We apologize in advance if we cannot attend to your calls immediately. Please note that we do not answer calls on Wednesdays or during any New Zealand public holidays.

• Calling us when we're closed. Please remember that, like everyone else, we also have our off time, finishing hours, and weekly days off that we need to enjoy uninterrupted. We won't take phone calls or make special trips to our workplace on our off days, which are Wednesdays, or on any public holidays when we are closed. However, sending a text message or an email is the best way to reach us while we’re unavailable. Please note that we will not respond to any callback requests if the caller asks us to return their call outside of our operating hours or on the days we are closed.

• Please provide us with precise details to book your appointment, or you will not secure a booking. Phrases like "I'm on my way there now," "I will be there soon," or "I will call back later," as well as phone call history records or call logs, are not considered bookings. These will be treated as walk-ins, and if the caller arrives, we cannot guarantee availability. To book an appointment, kindly provide your name, the desired time, and the duration of the service you wish to book, as we need these basic details to make or reserve a booking for you. Again, we cannot hold the time for you, so please confirm the appointment and only book with us if you are certain of your schedule.

• The chance of getting an appointment in short notice or wanting to book "right now", "soon" is low. 

• Please be patient if the time you want to book is unavailable, and refrain from trying to confuse the receptionist with your booking. We use a computer for our bookings, along with database software, while a manual notebook serves as a backup. Online bookings are recorded by the time they are made or by which appointment was scheduled first. The customer's home or IP address is noted if the online booking was completed by the customer at home or with our assistance on our premises.

• For safety reasons, when you arrive for your appointment, please do not cover your face. Remove your hat, hood, sunglasses, helmet, or anything that obscures your identity. A cap and sunglasses or a facemask together are not allowed. We consider it a safety threat if anyone enters or moves around our premises with a concealed face or identity to avoid CCTV cameras. We will not unlock our security doors and may deny entry, cancel your appointment, activate our alarm siren, or call 111 for police emergency services.

• Hanging the phone immediately after we pick it up will get the caller's number be blocked for security reasons. The caller cannot choose who will pick up the phone call on our end (can also be added to blocked list if the caller constantly calls to inquire but does not book an appointment at all). Suppose the call is made by mistake. Please have the courtesy of telling us, "Sorry, wrong number," rather than simply hanging up that call which will raise our suspicion for scams/sales or any gimmickry targeting any of our staff by selecting who will the caller talk to, customers looking for a Thai massage that has only lady team members, or any gimmicks. Again, switching the mobile number settings to block or private will not reach our phone. 

• Do not be a nuisance caller, drop the ignorance (If any of the services you are looking for was not mentioned here on our website, we do not serve it, do not ask) Please abstain from asking for any services with any adult, sensual, sexual nature despite being aware and have seen our multiple notices all over our website, even if it is just a mere asking, aiming to squeeze out any extra services out of a legit Thai massage spa or just act of discrimination towards any Asian massage therapist. (all our business cards also have notices or any communication media we have our numbers on) We will hang up the phone politely or rudely and block the caller. We do not take "just asking only" as we see it as a discrimination against massage therapists' profession especially with Asian massage therapist like our staff and we wont take risk that any of our staff serving a potential inappropriate client looking for more than a decent massage service who may harass any of our team members. We are also aware that there are customers / punters wanting any extra services that go to any legit spa with the intention of asking during the service. And punters who does not believe "no extra services" sign notices as other Thai massage spa have that notices but their staff secretly offers extras anyway. For anyone looking for any adult or dirty extra services while our countless notices are still not enough for them, let us tell it directly that we do not want you and your money and you are not welcome, any walk in who asked about the same inquiry are bluntly told face to face to "get lost and go elsewhere". Please note that the phone was answered by a man most of the time, not lady receptionist like in most other Thai massage places. We also do read NZ online forums, and we know how a punter or a customer of any escorts and adult services acts, thinks and we can anticipate what opening questions they may ask such as what is our closing, "how many ladies are working?" or the age or any description of our staff, punters looking for extras always like to use indirection inquiry tactics or the short duration time they would book as a walk in to test the waters. How about asking the massage therapist during the session and bypassing the receptionist on booking for any extras? We may report these incidents to Police 111 emergency services or 105 on the grounds of verbal sexual harassment. We are sure that some of the reputable members on those NZ online adult forums suggested to be respectful of any massage establishments who does not provide extra services. We respect them and we hope that our upfront notices to help them to save time anyway by not contacting us at all regarding any of those extra services.

• Private, unknown, or hidden phone numbers are automatically rejected by our devices to decline the call. If your mobile device settings must remain private due to your privacy concerns, please send us a text message. Please understand that we also have safety and security concerns, and there’s nothing we can do if a private caller that we cannot trace gives us misleading information about any fake bookings or reports any troll callers to Netsafe. We guarantee that we keep our customers’ contact details confidential and will not sell any information to any survey firms or marketing research companies. 

• Please, no cold-calling for marketing sales related to our website services, marketing, EFTPOS machines, and so on. Additionally, please refrain from making religious proselytizing phone calls. Quality and trustworthy products and services do not require aggressive sales tactics, and we do not engage in cold calls to any marketing or IT offices or firms during their operating hours, nor to any church organisations to book a service with us. So, please do not do this to us. Thank you.